Return Policy
Haprout Return & Refund Policy
This Return & Refund Policy explains when a Haprout order may qualify for a return, how to submit a request, where approved returns should be sent, who is responsible for return shipping costs, and how refunds are handled.
Return Period
Customers may request a return for eligible products within 30 calendar days from the date the order is delivered.
Return requests submitted after this period may not qualify unless the product is covered by another applicable consumer protection requirement or there are exceptional circumstances that we agree to review.
Return Eligibility
To qualify for a standard return, the product should generally be:
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Unused and unworn
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In its original condition
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Complete with all included parts and accessories
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Returned with the original packaging where reasonably possible
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Accompanied by sufficient order information so that we can identify the purchase
We understand that packaging may occasionally need to be opened in order to inspect a product. Opening packaging alone does not automatically make an item ineligible for return, provided the product remains in suitable return condition.
Products that have been damaged through misuse, improper handling, unauthorized alteration, or avoidable customer-caused damage may not qualify for a standard return.
Items specifically marked as final sale, clearance, personalized, or customized may be subject to different return conditions. Any applicable limitation will be disclosed on the relevant product page or before purchase where appropriate.
How to Request a Return
Before sending any product back, please contact our customer service team at:
Email: service@haprout.com
Please include the following information in your request:
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Your order number
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The product you wish to return
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The reason for the return
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Relevant photos or videos if the product is damaged, defective, incorrect, or otherwise affected by a product-related issue
Our team will review the request and provide the appropriate return instructions.
Please do not send a return without first contacting us, as an unidentified or unapproved parcel may be difficult to match to your order and could delay processing.
Return Address
Once your return request has been reviewed and approved, our support team will confirm the correct return instructions.
Unless otherwise stated in the return authorization, approved returns may be sent to:
Chongqing Jingangzuan Network Technology Co., Ltd.
Room 1-1-1, Building 8, No. 13 Zhongnan Avenue
Zhongduo Subdistrict Office, Taohuayuan Town
Youyang County, Chongqing, China
Customers should follow the return instructions provided by our support team before mailing a parcel, as the appropriate return location may depend on the product, fulfillment arrangement, or order circumstances.
Return Shipping Costs
For returns made because the customer changed their mind, ordered the wrong item, selected the wrong size or variation, or no longer wants the product, the customer is generally responsible for the return shipping cost.
We recommend using a trackable shipping service for customer-arranged returns so that the shipment can be located if necessary.
If the product arrives damaged, defective, incorrect, missing essential parts, or materially different from the product description, please contact us before returning it.
For verified product or fulfillment errors, Haprout will provide an appropriate solution, such as a replacement, refund, or return arrangement, without requiring the customer to bear unreasonable additional costs resulting from our error.
We do not automatically require customers to pay return shipping for problems caused by an incorrect or defective shipment.
Damaged, Defective, or Incorrect Items
If there is a problem with the product you received, contact service@haprout.com with your order number and supporting photos or videos where relevant.
Our team will review the information and determine the most appropriate solution based on the circumstances. This may include:
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Sending a replacement
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Providing a full or partial refund
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Arranging a return
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Providing another reasonable resolution
Customers should not discard a damaged or incorrect product before contacting us if we may need additional information to review the request.
Non-Returnable Situations
A return may be declined where:
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The request is submitted outside the applicable return period
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The item has been significantly used, altered, or damaged by the customer
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Required product components are missing without reasonable explanation
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The product is a personalized or customized item that cannot reasonably be resold, where this limitation was disclosed
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The product was clearly sold as final sale and the restriction was disclosed before purchase
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The return cannot reasonably be linked to a valid Haprout order
These limitations do not prevent customers from contacting us about products that arrived damaged, defective, incorrect, or otherwise affected by a legitimate fulfillment issue.
Return Inspection
After an approved return reaches the designated return location, we will inspect the returned product and confirm whether it meets the applicable return conditions.
We may contact you if additional information is required to complete the review.
Refund Method and Timing
Once an eligible returned item has been received and approved after inspection, the refund will normally be issued to the original payment method within 4–8 business days.
After we submit the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account. These external processing times vary depending on the financial institution.
Where a refund to the original payment method is not technically possible, our support team will contact you regarding an appropriate alternative.
Refunds for Damaged or Incorrect Orders
Where a product is confirmed to have arrived damaged, defective, incorrect, or materially different from what was ordered, we will not automatically deny assistance simply because the package was opened or the issue was discovered after delivery.
Each eligible request will be reviewed based on the order information and supporting evidence provided.
Return Status
If you have already shipped an approved return and would like an update, please contact:
Include your order number and, where available, the return tracking number so that we can review the status more efficiently.
Contact Information
For questions regarding returns, refunds, damaged products, incorrect shipments, or return instructions, please contact:
Haprout Customer Support
Email: service@haprout.com
Company: Chongqing Jingangzuan Network Technology Co., Ltd.
Return Address: Room 1-1-1, Building 8, No. 13 Zhongnan Avenue, Zhongduo Subdistrict Office, Taohuayuan Town, Youyang County, Chongqing, China